Vantage Towers, one of the leading European infrastructure operators, has chosen Romania as the first market for the launch of its groundbreaking new solution, the Customer Portal. This innovative platform is designed to enhance the customer experience and provide seamless access to a wide range of services and information.
„By selecting Romania as the inaugural market for the Customer Portal, Vantage Towers demonstrates its commitment to the local market to deliver the latest technological advancements to its customers. Romania has long been recognized as a hub for innovation and digital transformation, making it the perfect choice for launching this revolutionary solution. The introduction of the Customer Portal in Romania reaffirms Vantage Towers’ dedication to enhancing customer satisfaction and driving the digitalization of the telecommunications local industry”, stated Cătălin Tănase, Managing Director, Vantage Towers Romania.
The Customer Portal is a user-friendly online platform that empowers Vantage Towers’ customers with convenient self-service capabilities. It offers a comprehensive suite of features, including real-time monitoring of network performance, service status updates, billing information, and personalized support options. With this solution, customers can easily manage their accounts, request support, and access valuable resources, all in one centralized location.
“We are thrilled to introduce our new Customer Portal in Romania. This solution offers our clients greater control over their telecom services and fosters stronger relationships built on transparency and efficiency. Through the new application, they can search in real-time on the map, and have the possibility to define personalized search rings and personalized filters, such as by structure height, structure type, locality, GPS coordinates, etc. In addition, all information from the platform can be exported in KMZ format”, stated Ionel Crăciun, Business Development Manager at Vantage Towers România.
The main areas that will benefit from the launch of this application are the broadcasting industry, utilities, network developers, critical infrastructure, and air space surveillance, according to the company.
The Customer Portal is set to revolutionize the way customers engage with Vantage Towers, offering a seamless and intuitive digital experience. By providing transparent and real-time access to crucial information and services, Vantage Towers reaffirms its position as a leader in network infrastructure innovation.
